We need everyone to be patient and bear with us as we introduce Jane to Viney Hall.
She is Canadian.
And she is going to be central to our work at Viney Hall, enhancing the client experience from first contact, booking, arrival, clinic session with the therapist, to follow-up information and booking.
Jane is our new Practice Management Software and we are changing over between 16th -20th October. We are downloading information from our previous provider, TM3, details of 13,000 clients and patient notes – and uploading to Jane. Not an easy task!
That’s why we request your patience as we navigate this changeover. We hope there aren’t too many mistakes with appointments!
The first thing you will notice is new confirmation of booking emails. Please check them carefully.
You will also be required to re-register. This will enable you to make online bookings in the future. We’re not quite ready to start the online booking yet, but will get this service up and running as soon as we can.
A real game-changer for the physiotherapists is AI assisted note-taking. You may be asked if you mind your consultation being recorded. Please agree to this because it saves us masses of time writing up notes after your session, helps us remember what you tell us and our clinical findings and measurements, and enables us to share with you a summary of your consultation which is really helpful to reinforce the advice you have been given in your session. We know how hard it is to remember all that you are told!
We will be moving to a new exercise prescription software provider shortly too, linking it to your Jane account to remind you of any exercises your physio has recommended.
The Class Bookings will continue as they are for the time being, but we plan to improve them soon too, so look out for more information about this in the next few months.
We are hopeful of a great relationship with Jane – for the benefit of all of us!
